The importance of customer service in the player experience

The importance of customer service in the player experience

Over the years in the gaming industry, the perception of QA has changed. Now, QA is entirely part of the whole player experience and is starting to be recognized for doing so, by constantly improving games. In this exclusive interview with Chris Whittington, Director of Player Care at Scopely and Fernan Kalaw, Director of Customer Support and Quality Metrics, discover what place Customer Service has in the player experience. 


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