Debbi Colgin

Director, Customer Support
Linden Lab

11:40 AM The Project Runway Approach to Player Support in Gaming Environments

-Who are you designing for? Know your customer

-Where is your customer going? Anything a user can do needs to be accessible to support

-Chat, message, trade, sell, buy

-The button bag is not your enemy: working collaboratively

-Gather ‘round: honest, open feedback and sharing of ideas and concerns

-Games vs. the World: what’s unique to games? What can we learn from other industries?

-What lessons have we learned from our experiences with players to-date?

-Trends, tools and techniques around the industry

-What does the future of game CS look like?

Check out the incredible speaker line-up to see who will be joining Debbi.

Download The Latest Agenda