December 04 - 05, 2018 |

Debbi Colgin

Director, Customer Support
Linden Lab

11:40 AM The Project Runway Approach to Player Support in Gaming Environments

-Who are you designing for? Know your customer
-Where is your customer going? Anything a user can do needs to be accessible to support
-Chat, message, trade, sell, buy
-The button bag is not your enemy: working collaboratively 
-Gather ‘round: honest, open feedback and sharing of ideas and concerns

2:50 PM Panel Discussion Ready Player #1: Customer Service in the Games Industry

-Games vs. the World: what’s unique to games? What can we learn from other industries?
-What lessons have we learned from our experiences with players to-date?
-Trends, tools and techniques around the industry
-What does the future of game CS look like?

Check out the incredible speaker line-up to see who will be joining Debbi.

Download The Latest Agenda