Quality Assurance Analyst
9:20 AM The Circle of Quality in EVE Online: Engaging Your Internal Teams and Your Players in the Quest for Quality
How the EVE Online development team currently implement the idea of “360° quality” – reaching outside of the team itself to involve outsourcers, volunteers, players, Customer Support, and other arms of the company in contributing to the quality of EVE Online.
-How the development teams are working closely with customer support including examples of a massive customer support win!
-A look at how the QA department are working with our volunteer bug hunters and player elected council (the CSM) to improve the quality of EVE Online
-How we get the players involved using our test servers, official forums and social media
-How the rest of the company contribute to quality, from the concept artists to the sysadmins