Customer Support Team Lead
-CS Basics: Your first line of defense
-Ways to talk to customers beyond the standard email ticket
-Utilize the CS agent’s experience – most will be gamers too!
-Creating and nurturing a Positive Feedback Environment
-Games vs. the World: what’s unique to games? What can we learn from other industries?
-What lessons have we learned from our experiences with players to-date?
-Trends, tools and techniques around the industry
-What does the future of game CS look like?