December 04 - 05, 2018 |

Antonio Dos Santos

General Manager - Poland

12:10 PM Raising the Quality Bar

  • Smart Support - Raising the Bar
  • CASAT/NPS - The importance
  • 360 Degree Feedback - The power of player feedback
  • Continuous Improvements - KPI analytics
  • Cross & Upsell - Moving a cost center to a profit center
  • QA & CS Synergies - Tenure, knowledge & experience

5:00 PM Headline Panel 360 Degree Quality: Establishing and Maintaining Quality Across a Whole Organization

Establishing a a firm definition of what constitutes ‘quality’ in the field is a challenge, and even more so to assign meaningful KPIs or measurable values. QA has long struggled with demonstrating ROI in this manner, however CS has found a way through necessity. What can QA learn from CS, and CS learn from QA, in order to better improve not only the game experience, but the player experience as well?

Check out the incredible speaker line-up to see who will be joining Antonio .

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