Director of Customer Support and Quality Metrics
-Let's Play NPS! Net Promoter Score explained
-Why NPS is such a game changer? Learn the importance of NPS
-How to create more obsessed players? Discover top tips to increase your NPS score
-It's a loyalty affair! The importance of integrating NPS into your company culture
5:00 PM Headline Panel 360 Degree Quality: Establishing and Maintaining Quality Across a Whole Organization
Establishing a a firm definition of what constitutes ‘quality’ in the field is a challenge, and even more so to assign meaningful KPIs or measurable values. QA has long struggled with demonstrating ROI in this manner, however CS has found a way through necessity. What can QA learn from CS, and CS learn from QA, in order to better improve not only the game experience, but the player experience as well?