December 04 - 05, 2018 |

Fernan Kalaw

Director of Customer Support and Quality Metrics

11:30 AM NPS (Net Promoter Score) - The "New Player Satisfaction "

-Let's Play NPS! Net Promoter Score explained
-Why NPS is such a game changer? Learn the importance of NPS
-How to create more obsessed players? Discover top tips to increase your NPS score
-It's a loyalty affair! The importance of integrating NPS into your company culture

5:00 PM Headline Panel 360 Degree Quality: Establishing and Maintaining Quality Across a Whole Organization

Establishing a a firm definition of what constitutes ‘quality’ in the field is a challenge, and even more so to assign meaningful KPIs or measurable values. QA has long struggled with demonstrating ROI in this manner, however CS has found a way through necessity. What can QA learn from CS, and CS learn from QA, in order to better improve not only the game experience, but the player experience as well?

Check out the incredible speaker line-up to see who will be joining Fernan.

Download The Latest Agenda