Fernan KalawDirector of Customer Support and Quality Metrics
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5:00 PM Headline Panel 360 Degree Quality: Establishing and Maintaining Quality Across a Whole Organization
Establishing a a firm definition of what constitutes ‘quality’ in the field is a challenge, and even more so to assign meaningful KPIs or measurable values. QA has long struggled with demonstrating ROI in this manner, however CS has found a way through necessity. What can QA learn from CS, and CS learn from QA, in order to better improve not only the game experience, but the player experience as well?